Legal

Privacy Policy

Last updated: 17 August 2026 · Beluga Pods · United Kingdom

This policy explains how Beluga Pods collects, uses and looks after personal data when you use the Beluga Pods app or website (beluga-pods.com).

Beluga Pods is operated by Beluga Pods. For privacy questions, contact hello@belugapods.com.

1. Data we collect

• Account details — name, email, age band if you provide it, profile photo, and sign-in identifiers.
• App activity — check-ins, mood diary entries, pod membership, meetup RSVPs, challenges, messages you send in-app, and preferences.
• Location — approximately where you are, if you allow it, so we can show nearby tables, meetups and people. You can turn this off in device settings.
• Device and usage — app version, device type, crash logs, and analytics events (including via Google Firebase Analytics) so we can keep the product reliable.
• Purchases — subscription status processed by Apple or Google. We do not store full card numbers.
• Website — pages you visit, form submissions (contact, waitlist, white paper requests), and similar analytics.

2. Why we use it

• To create and run your account, pods, meetups and in-app features.
• To keep people safe, detect abuse, and enforce our terms.
• To send service messages (for example RSVP reminders). Marketing email only if you ask for it.
• To understand what is working, fix bugs, and improve Beluga.
• To meet legal duties (for example accounting for paid subscriptions).

Where UK GDPR applies, we rely on contract, legitimate interests (running and improving a connection product), consent (for optional location, analytics cookies where required, and marketing), and legal obligation.

3. Who we share with

We do not sell your personal data. We share it only with:

• Infrastructure and analytics providers such as Google Firebase (hosting, auth, crash reporting, analytics).
• Apple and Google for in-app purchases.
• Email delivery so we can send things you requested (for example the white paper PDF).
• Other users, only as needed for the feature (for example your public first name and photo in a pod or meetup).
• Authorities if the law requires it, or to protect people from serious harm.

4. How long we keep it

We keep account data while your account is open. If you delete your account we remove or anonymise personal data that we no longer need, unless the law says we must keep it (for example purchase records). Backups may take a short extra period to expire.

5. Your rights

Depending on where you live, you can ask to access, correct, delete, or export your data, object to some processing, or withdraw consent. Email hello@belugapods.com. You can also complain to the ICO in the UK (ico.org.uk).

You can delete your Beluga account in the app (where the option is available) or by emailing us from the address on the account.

6. Children

Beluga Pods is aimed at people aged 16 and over. We do not knowingly collect data from children under 16. If you think a child has created an account, contact us and we will delete it.

7. International transfers

Some providers (including Google) may process data outside the UK. Where that happens we use appropriate safeguards required by UK law.

8. Changes

We may update this policy. The “Last updated” date at the top will change. Continued use after an update means you accept the revised policy.

This page is for transparency. It is not formal legal advice. If your organisation needs a lawyer-reviewed policy, talk to us at hello@belugapods.com.

Legal

Terms of Use

Last updated: 17 August 2026 · Beluga Pods · United Kingdom

These terms govern your use of the Beluga Pods app, website and related services. By creating an account or using Beluga you agree to them.

1. The service

Beluga Pods is a social connection product. It offers tools such as check-ins, pods, local meetups, tables and challenges to help people reconnect in real life. Features can change, pause or be withdrawn as we develop the product.

2. Your account

• You must be at least 16.
• Keep your login details safe and give us accurate information.
• You are responsible for activity on your account.
• We may suspend or close accounts that break these terms, harm others, or put the community at risk.

3. Be kind in real life

Meetups, tables and pods can involve meeting people you do not already know. That is a choice you make. Beluga does not run those gatherings as a licensed venue operator and cannot guarantee anyone’s conduct.

• Do not harass, threaten, discriminate against or exploit other users.
• Do not post illegal, sexual involving minors, or hateful content.
• Do not scrape, spam, reverse engineer or disrupt the service.
• Report concerns in the app or at hello@belugapods.com.

4. Subscriptions and payments

Some features are free. Premium or organisation plans may be charged through the App Store or Google Play. Those stores’ terms apply to billing, trials, cancellation and refunds. Unless the store or the law says otherwise, fees are non-refundable once a period has started.

5. Your content

You keep rights in the words, photos and other content you post. You give Beluga a worldwide, non-exclusive licence to host and display that content so the product can function (for example showing your profile in a pod). You confirm you have the right to post it.

6. Our content

The Beluga name, logo, app design and documentation belong to Beluga Pods. You may not copy or brand your own product as Beluga.

7. No medical advice

Mood tools and wellbeing prompts are for everyday reflection. They are not therapy, diagnosis or emergency care. If you are in crisis, contact local emergency services or a crisis line.

8. Liability

The app is provided “as is”. We do not promise uninterrupted service or that every connection will go well. To the fullest extent allowed by UK consumer law, we are not liable for indirect loss or for meetups that happen outside the app. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud.

9. Ending the agreement

You can stop using Beluga and delete your account at any time. We may stop offering the service. Sections that should survive (including intellectual property, liability and governing law) will remain.

10. Law

These terms are governed by the laws of England and Wales. UK consumers keep any mandatory rights they have in their home country.

Questions: hello@belugapods.com.

Help

Support

We reply to most messages within two working days.

Need help with Beluga Pods — sign-in, subscriptions, a meetup, or something that does not feel safe? Use the options below. This page is the support URL for the App Store and Google Play.

Email us

hello@belugapods.com
Include the email on your Beluga account and whether you use iOS or Android.

Contact form

Send a message from the website and choose Support as the subject.

Account and data

• Update profile details in the app where those screens exist.
• To delete your account and associated personal data, use the in-app delete option or email us from your account address with the subject “Delete my account”.
• Subscriptions cancel through Apple ID or Google Play, not through Beluga staff taking card details.

Safety

If someone is at immediate risk, contact emergency services first. Then tell us at hello@belugapods.com so we can review the account.

App downloads